Superior customer service skills, positive and friendly attitude, cash handling, membership and day pass sales is required. Must ensure all customers have a positive and safe experience while exceeding customer expectations in a fast paced environment with events. The Customer Service Attendant must be able to set up and tear down equipment occasionally for events and programs, and able to lift and carry various objects and equipment weighing up to 50 pounds. Overtime not allowed, hours are budget restricted, correct cash reconciliation - bonded. This is a part time (20 hours per week), no benefit position. The schedule will be evening and weekend hours. Essential Job Functions
City of Coppell Core Competencies Technical Competencies
- Count and inspect beginning cash drawer and reconcile drawer per policy.
- Open/close building.
- Assist with scheduled programs, events, rentals, and activities.
- Occasional set up and tear down for events.
- Provide exceptional customer service.
- Sell day passes, memberships, and punch passes.
- Answer phone questions and customer on site questions.
- Print membership cards.
- Assist prospective members.
- Ensure staff and customer safety.
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service. Human Competencies Motivation of Self & Others:
We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.Leadership of Self:
We motivate, inspire and influence ourselves to strive towards excellence by being positive, accountable, a team player and influential in goal achievement.Service -Oriented:
We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.Trustworthy:
We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical,credible behavior.Relational:
We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative,
respectful and compassionate/caring.Communication:
We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through assertiveness, empathic listening,
conflict resolution and deliberating/debating.Emotional Maturity:
We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management,
balance and consistency.Development of Self:
We are committed to improving our knowledge, skills, personal qualifications and performance through self-development. Conceptual Competencies Organizational Awareness:
We are aware of the Organization's structure and culture for how we do business by understanding departmental impact on organization, interdepartmental relations and organizational cultureGlobal Awareness:
We stay informed of issues and trends that may impact the Organization by understanding media/public relations.Community Awareness:
We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations and branding.Innovation:
We successfully implement ideas that improve and/or add value to service delivery through creative thinking, continuous improvement and by being quality minded and a change agent.Critical Thinking:
We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.Visioning:
We understand the future direction of the Organization and understand the efforts and processes needed to achieve it by following the mission/values Minimum Requirements Experience
A high school diploma or GED equivalent is required. Employee must be at least 18 years old. Certification of CPR/FA is preferred; it will be required upon hire.